How To Implement Guest Experience Tech In Hotels

Digital tools are now part of daily routines in many service industries. In hospitality, these tools have changed this industry. Step-by-step planning and staff awareness are central to this process. Hudini is one such platform that connects different hotel functions through a single system.

Map out the guest journey:

Start by listing each step of a guest’s visit, from booking to check-out. This overview highlights where tools may support faster actions or better timing. Once the full path is clear, it becomes easier to decide where digital features fit in.

Select technology based on daily use:

Each feature should serve a task already part of hotel operations. For example, use mobile check-in systems to manage arrivals and smart controls for in-room settings. Select payment platforms that are already familiar to guests, such as digital wallets or card-based systems.

Prepare infrastructure and devices:

Digital tools work best when the right internet setup, devices, and software are in place. Rooms may want added features like smart thermostats or tablets, while front desk teams may use check-in kiosks or updated terminals. Stable Wi-Fi throughout the building also supports system use.

Train staff on system use:

Every digital system should be used in the same way across shifts. Plan short training sessions to explain each tool and allow time for staff to practice. Printed guides or simple dashboards often help with quick checks during work hours.

Start with one department at a time:

Rather than updating everything at once, begin with one area, such as housekeeping, front desk, or dining services. This keeps updates controlled and allows staff to adjust before new tools are added elsewhere. Feedback from staff in early stages can also guide the next steps.

Track guest feedback during use:

Simple surveys sent during the stay can show how guests respond to new tools. Ask about timing, ease of use, or clarity. Adjust any features based on these early replies before rolling them out to more rooms or services.

Keep systems updated regularly:

Digital platforms are often updated by the provider to improve speed, add features, or fix errors. Set a regular time to apply these updates. This keeps the system current and better matched to real-time essentials.